Some 19.6% of US adults said they were planning to have a comprehensive eye examination in the next three months in The Vision Council’s December 2011 Consumer Barometer report. That figure is slightly up from 2010, when 18.9% said they were planning to have an eye exam in the following three months.
It’s time to review your recall system. Here are the three steps you should implement today:
Step 1: Move to a pre-appointing system. It is the most effective of the recall systems.
Step 2: Integrate your pre-appointing system with one of the practice management software programs to help you effectively manage your recalls.
Step 3: Ask each patient for their preferred communication approach. Is it US Mail, e-mail, text message or some other format? You need to know this for each patient and use the preferred method with each patient.