Misunderstandings About Vision Benefits is the Top Cause of Patient-Staff Conflicts

Asked about the most common cause of patient-staff conflict, 48% of Review of Optometry readers cited misunderstandings about vision benefits while 35% cited patient perception of staff as rude and insensitive to their needs as the most frequent culprit. Nine% cited dissatisfaction with eyeglasses as the top cause of conflict and another 9% said patient-staff conflict is most often caused by patients waiting too long for appointments to begin.


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